Shipping policy
Last Updated: June 2026
Order Processing
Orders are typically processed within 1-3 business days.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- USA: 5-10 business days
- Europe: 5-12 business days
- United Kingdom: 7-12 business days
Delivery estimates are not guaranteed and may vary due to customs, carrier delays, or seasonal demand.
Tracking Information
Once your order has shipped, you will receive a confirmation email containing tracking information.
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Incorrect Addresses
Please ensure your shipping information is accurate.
HeySmoov is not responsible for orders shipped to incorrectly entered addresses.
Lost Packages
If your package appears lost in transit, please contact us at:
We will work with the carrier to investigate and find a suitable resolution.
Contact
Email: support@heysmoov.com
Website: heysmoov.com