Refund policy
Last Updated: June 2026
At HeySmoov, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final-sale items
- Products showing signs of use or damage caused by the customer
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@heysmoov.com with photos of the issue.
We will work quickly to provide a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact
For return requests, please contact:
Email: support@heysmoov.com
Website: heysmoov.com